Terms of Service

By accessing or using CHARIS ("the Platform"), operated by Sicuro Group LLC ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform.

CHARIS is a Business Continuity, Crisis Management & Re-Entry Trigger Monitor aligned with ISO 22301:2019. The Platform monitors crisis-onset and re-entry triggers across countries using publicly available data sources and artificial intelligence to generate risk assessments and phased re-entry readiness reports. Outputs are intended to support — not replace — your own intelligence, security, and business-continuity processes.

The Platform is currently a beta release. Features may change, be removed, or temporarily fail without notice. Assessments, trigger statuses, re-entry phase calculations, and personnel clearance results may be incomplete, delayed, or inaccurate. Service availability is not guaranteed and there is no formal SLA during the beta period. You acknowledge and accept that you use the Platform at your own risk, and that Sicuro Group LLC bears no responsibility for any decision, action, or omission taken on the basis of beta outputs.

The information provided by CHARIS is for general informational purposes only. It does not constitute professional security advice, crisis management consulting, evacuation guidance, re-entry authorisation, threat assessment, immigration advice, or any form of professional recommendation. You should not rely solely on the Platform's outputs when making security, safety, evacuation, re-entry, travel, or business continuity decisions. Always seek qualified professional advice appropriate to your specific circumstances and verify against official government and travel-advisory sources.

CHARIS is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Sicuro Group LLC accepts absolutely no liability, responsibility, or obligation for any loss, damage, injury, death, financial loss, business interruption, regulatory penalty, or any other consequence whatsoever arising from or in connection with the use of, or inability to use, the Platform or any information, assessments, re-entry plans, personnel clearance outputs, or reports generated by the Platform — including, without limitation, in connection with evacuation or re-entry decisions made by you, your organisation, or any third party.

To the fullest extent permitted by law, Sicuro Group LLC, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the theory of liability, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Sicuro Group LLC, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your reliance on any information, assessments, or reports generated by the Platform; (c) your violation of these Terms of Service; (d) your violation of any applicable law or regulation; or (e) any decisions or actions taken based on data provided by the Platform.

You are responsible for maintaining the confidentiality of your account credentials, including your two-factor authentication setup. You agree to notify us immediately of any unauthorised use of your account. You must not use the Platform for any unlawful purpose or in any way that could damage, disable, or impair the Platform.

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, and software, are the exclusive property of Sicuro Group LLC and are protected by international copyright, trademark, and other intellectual property laws.

Sicuro Group LLC reserves the right to suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will immediately cease.

Sicuro Group LLC reserves the right to modify these Terms of Service at any time. Continued use of the Platform after any such changes constitutes your acceptance of the new terms.

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to these terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

For questions about these Terms of Service, please contact: Sicuro Group LLC — Email: legal@sicurogroup.com